IT Supporter for Financial Software

  • remote
  • experienced and senior
  • engineer/bachelor and master
  • IT Administration & Support
  • Posted on 10-07-2024

About the job

Are you passionate about IT and enjoy solving technical challenges? Do you thrive in a customer-facing role where you can make a significant impact? Join our client’s dynamic team as an IT Supporter for Financial Software. You will be the primary contact for customers, providing exceptional support for installed products. In this role, you will analyze and resolve errors and malfunctions, assist users with optimization measures, and ensure new software functionalities align with customer needs. If you are knowledgeable in IT and enjoy a problem-solving environment, apply now to join!

Job requirements

Function Tasks:

  • Accept and process support requests via telephone, email, and ticket system.
  • Analyze errors and resolve technical issues with the software.
  • Support the implementation and development of optimization measures.
  • Analyze customer requirements and collaborate closely with software development.
  • Document activities in the ticket system and assist in creating training materials.
  • Share experiences with fellow consultants to turn insights into solutions.

Requirements:

  • Completed education or studies in economics, business, or IT, or motivated career changers.
  • Proficient use of PC and MS Office products.
  • Experience and enjoyment in customer support.
  • Social competence to address specific customer requirements.
  • Good communication skills in German and team spirit.
  • Goal-oriented, independent working style.
  • Knowledge of databases is an advantage.

About the company

Our client is dedicated to providing comprehensive customer support through competent teams of experienced consultants, network and system administrators, and sales staff. They offer a wide range of services to ensure customer satisfaction.

The company specializes in the development of application programs and IT solutions for city, municipal, and district administrations, as well as authorities. They provide modular solutions for finance, regulatory offenses, business administration, and human resources. Additionally, they are involved in implementing innovative eGovernment projects and operate their own data center as an Application Service Provider (ASP).

If you are ready to take on a challenging and rewarding role in a supportive and innovative environment, we encourage you to apply and become part of a team that values excellence and customer satisfaction.

Apply

Do you recognize yourself in this profile? And does working at Maandag® seem like a good step to you? Then apply immediately. Who knows, your Monday will soon look just as cool as ours.

The application process